Once you have set up your ChapterBuilder Form and linked the payment, you will be able to share your form and start generating leads and collecting fees. Once a fee is collected, it will be automatically distributed to the bank account set up in your Stripe account.

What percentage of your fee does ChapterBuilder take? 

Phired Up & TechniPhi takes 2% of your fee and Stripe takes their standard rate. Here are details about Stripe and its processing fees. 

How can the council receive their fee?

You can set up a Stripe account easily through ChapterBuilder inputting your bank routing information and we can send fees there. Below you will find links for both processes: 

Follow the steps here to set up your Fee Distribution process. 

Is there a record of payments somewhere? 

All payments are recorded in the Payment Report. This report can be found under Analytics > Payments. 

How are refunds handled? 

If you need to issue a refund, you will need to handle it on your end as all funds are almost immediately distributed to you (it take take 1 or 2 business days). Phired Up will not process refunds as the funds are already in your accounts.

If we have payment disputes or issues, who do we contact? 

Simply contact our support team at chapterbuildersupport@phiredup.com. To make things easier, please provide the following information:

• Your campus and council 

• The lead affected (if applicable) - including full name and email address 

• Description of what occurred

Summary

Once you have set up your ChapterBuilder Form and linked the payment, you will be able to share your form and start generating leads and collecting fees. Once a fee is collected, it will be automatically distributed to the bank account setup in your Stripe account.